Office managers
Ordering, deliveries and billing for your office
By Stacy1 author14 articles
Getting started (Office managers)
Setting up your account and first order
Placing orders
One-off event orders, changes and cancellations
Delivery (Office managers)
Delivery times, tracking and issues
- What do I do if something in my delivery is damaged or not right?How to report damaged, spoiled or incorrect items.
- How do I see my upcoming deliveries?Use the schedule view to see what's arriving and when.
- Why is my order arriving on different days?Why some orders are split into more than one delivery.
- What happens to deliveries around bank holidays?How bank holidays affect delivery days.
- What does "substituted" mean on my order?When an item is out of stock we may send a similar item instead.
- What happens when an item is partial or delayed?What it means when only part of an item arrives, or an item is still pending.
Billing and invoices
Invoices, payment methods and receipts
- How do I download receipts for my orders?Where to find receipts for delivered orders in your account.
- How do credits work, and can I get a receipt for one?What account credits are, when you get them and where to find a record of them.
- When will I receive my invoice?When invoices are sent and what to do if one hasn't arrived before your delivery.
- Why do I need to add payment details for each site?On multi-site accounts, each site needs its own payment method.