If something you ordered is out of stock, we'll swap it for a similar product on your behalf, unless you've told us you don't want substitutes.
How substitutions work
We find out an item is out of stock.
We choose a similar product and send it in its place.
If the price is different, we charge or credit the difference.
If you don't want substitutes
Let us know in advance using the chat in the bottom corner. Instead of a swap, we'll send the item with your next delivery or refund it.
Good to know
Please check the labels on substitutes when they arrive, especially for allergens, and share them with your team.