Sometimes a supplier sends us fewer items than you ordered, or an item is held up. When that happens we'll tell you, and either get the rest to you or refund it.
What we'll do
Depending on the item and timing, we'll:
source the missing items from another supplier,
send them with your next delivery, or
refund or credit you if we can't get them to you.
What you'll pay
You're only charged for what you receive. Anything we can't deliver is refunded to your card or taken off your next statement.
If something is missing and you weren't told
Message us using the chat in the bottom corner within 5 business days of delivery and we'll sort it out.