If anything in your delivery is missing, damaged, out of date or not what you ordered, tell us within 5 business days and we'll replace it, not charge you for it, or refund it.
Report a problem
Take a photo of the item, including the label or best-before date if relevant.
Message us using the chat in the bottom corner, or email [email protected].
Tell us which delivery it was and what's wrong.
What happens next
We'll check it with the supplier or delivery partner and come back to you. The item is then replaced, not charged, or refunded.
Safety or allergen concerns
Tell us straight away using the chat or [email protected]. We treat these as urgent.